COVID 19 UPDATES
Browse details and FAQ's below.
UPDATE TO INDOOR CLASSES:
We wanted to touch base with an update in regards to our closure of in-studio classes. At this time, we have decided to extend our closure through the Winter months. Unfortunately our business model is just not sustainable with the current capacity mandates, and we will need to hold off on indoor classes until these mandates lift. In the meantime, we would love for you to join us online! We've been busy creating some fabulous online content for you - including our Bloom Online monthly subscription with on-demand yoga and fitness classes, community challenges, free coaching sessions, and several online events. You can learn more about our Bloom Online subscription by clicking here, or browse our current schedule of online workshops by clicking here.
Thanks again for your love and support, and stay healthy! 🙏💕
FREQUENTLY ASKED QUESTIONS
Can't find the answer to your question?Staffing is somewhat limited at this time, so we ask that you please browse our FAQ section before contacting Bloom! If you do not find the answer to your question, please email us at email@example.com. Email is the best form of communication, as we have not always been in the office to answer the phone. We will get back to you within 1-2 business days. :)
I’m registered for a Workshop or Event taking place in late December. What happens to my purchase?
We have decided to run all of our Silent Night Workshops in December - including the class on December 20. You can attend as normal, with no changes! However, our Release & Renew New Year’s Eve Ceremonies have been cancelled, and all participants will be refunded. Please allow 7 business days for refunds to reach your account.
I purchased a Class Package and / or Drop In(s). What will happen to my purchase?
All passes will be frozen, and you’ll be able to use them again once we reopen! We are happy to extend your expiration dates based on the length of our closure. You are also welcome to convert the value of your remaining passes into an account credit, which can be used towards our online offerings. If you’d like to convert to a credit for online classes, please email us at firstname.lastname@example.org and we’d be happy to take care of this for you!
I have a Gift Card to Bloom. Am I still able to use it?
Yes! Gift Cards never expire and you’ll be able to use your Gift Card towards our indoor classes as soon as we reopen. If you’d like to apply your Gift Card towards online classes, please email us at email@example.com, and we will apply your Gift Card towards a coupon for Bloom Online.
When will you reopen?
At this time we are planning to close for at least four weeks. We are unable to specify an exact reopening date, and it will depend on several factors--including covid cases, potential risk, mandates and capacities (and the financial concerns that these create), possible required shut downs, as well as potential government assistance for small businesses. We promise you that as soon as it is both safe and financially sound for us to reopen we will do so! We will be in clear communication with you and will share updates as things progress.
I purchased a New Client Trial Pass / Class Package before you closed the Studio due to covid. What happened to my purchase?
If you had an unused / active Package on your account that was purchased prior to our first shut down (March 17, 2020)–you will be receiving a Bloom credit for the value of your unused classes. Credits can then be applied towards the purchase of any class or event of your choice, Online Workshops, Series, or Online Classes.
Please note that credits are only being given for any full or partially used passes that were active upon our closure (3/16/20). Credits will NOT be provided for any package that had expired prior to March 16, 2020. Credits will be available for use for one year, and you will have access to your credit through August 15, 2021.
How do I apply my Studio Credit?
**Please note that credits will NOT show up on the Mindbody App, and you must make your purchases through our website in order for your credit to be reflected.** To use your credit, please head to our website, navigate to the class or workshop of your choice and click on "sign up." Then, go through the check out process as prompted. Towards the end of checkout, you will be offered the opportunity to apply your credit.
I think I should have a Credit available, but I'm not seeing it on my account?
**Please note that credits will NOT show up on the Mindbody App, and you must make your purchases through our website in order for your credit to be reflected.** If you are on the website, and you still do not see your credit, please email us at firstname.lastname@example.org. We have had to apply all credits manually, and there were over 1,000 credits to issue! As you can imagine, this was a very tedious process and it's possible that we did not reach your name yet, or that your credit was missing from our report. Keep in mind that credits are only being given for any full or partially used passes that were active upon our closure (3/16/20). Credits will NOT be provided for packages that had expired prior to March 16, 2020. If you have questions about your account we are happy to assist you, so please reach out to us through email at your convenience!
For information and FAQ's about Online Classes, please click here!